Privacy Policy
Last updated: March 27, 2026
DevOPS Team ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website devopsteam.io and use our services.
1. Data Controller
The data controller responsible for your personal data is:
DevOPS Team
Email: [email protected]
Phone: +40 752-311-893
2. Information We Collect
2.1 Information you provide
- Contact form submissions: Name, email address, company name, engagement preference, and message content.
- Live chat conversations: Messages sent via our Chatwoot-powered live chat widget, including any personal information you choose to share.
- Email correspondence: Any information you include in direct emails to us.
2.2 Information collected automatically
- Log data: IP address, browser type, operating system, referral URLs, pages viewed, and timestamps.
- Cookies and similar technologies: See our Cookie Policy for details.
- Analytics data: Aggregated, anonymized usage statistics via Google Analytics (when enabled).
3. Legal Basis for Processing (GDPR)
We process your personal data based on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Responding to your inquiries | Legitimate interest / Contract performance |
| Providing our services | Contract performance |
| Sending marketing communications | Consent (opt-in only) |
| Website analytics | Legitimate interest / Consent |
| Live chat support | Legitimate interest |
| Legal compliance | Legal obligation |
4. How We Use Your Information
- To respond to your contact form submissions and chat messages
- To provide, maintain, and improve our DevOps services
- To send you service-related communications
- To send marketing communications (only with your explicit consent)
- To analyze website usage and improve user experience
- To comply with legal obligations
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service providers: Hosting (Kubernetes infrastructure), email delivery, analytics (Google Analytics), live chat (Chatwoot, self-hosted), and form processing (Formspree).
- Legal authorities: When required by law, court order, or government regulation.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission.
7. Data Retention
- Contact form submissions: Retained for 2 years after last interaction.
- Chat conversations: Retained for 1 year.
- Analytics data: Aggregated and anonymized; retained for 26 months.
- Client engagement data: Retained for the duration of the contract plus 5 years for legal compliance.
8. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to:
- Access — Request a copy of the personal data we hold about you.
- Rectification — Request correction of inaccurate or incomplete data.
- Erasure — Request deletion of your personal data ("right to be forgotten").
- Restriction — Request restriction of processing in certain circumstances.
- Data portability — Receive your data in a structured, machine-readable format.
- Object — Object to processing based on legitimate interests or for marketing.
- Withdraw consent — Where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- TLS encryption for all data in transit
- Encryption at rest for stored data
- Access controls and authentication
- Regular security assessments
- Infrastructure hosted on managed Kubernetes with security-hardened configurations
10. Children's Privacy
Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website. The "last updated" date at the top of this page indicates when the policy was last revised.
12. Contact & Complaints
If you have questions about this policy or wish to file a complaint, contact us at:
Email: [email protected]
Phone: +40 752-311-893 (EMEA) / +1 415-830-9077 (US)
You also have the right to lodge a complaint with your local data protection authority. In Romania, this is the ANSPDCP.